CenturyLink Outage Affecting Wireless 911 Capability in Massachusetts

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ecps92
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CenturyLink Outage Affecting Wireless 911 Capability in Massachusetts

#1 Post by ecps92 » 28 Dec 2018 07:00

CenturyLink Outage Affecting Wireless 911 Capability in Massachusetts
http://www.mspnews.org/2018/12/centuryl ... achusetts/

December 28, 2018

A nationwide outage affecting CenturyLink, an Internet communications company, is impacting wireless 911 call capability in various parts of the country. We believe Massachusetts has been impacted by the outage and urge residents using cellular phones to contact emergency first-responders to use the full 10-digit number of a public safety answering point emergency call center (PSAP) or their local police department.
The Massachusetts State Police operate three regional PSAPs and a fourth is staffed by State 911 at MSP headquarters in Framingham. Residents using a cell phone to call for emergency services should first try to dial 911, and if it does not work, instead call one of these four 10-digit numbers:

Shelburne Control PSAP 413-625-8200

New Braintree Control PSAP 508-867-1170

Northampton Control PSAP 413-586-1508

Framingham PSAP 508-350-7005

Residents using cell phones may also call the 10-digit general number of their local police department. They may also call the 10-digit number of a State Police Barracks in their area (search for barracks location and phone numbers on the MSP web site at www.mass.gov and search for State Police locations.

The outage seems to only be affecting wireless 911 calls; landline calls to 911 appear to be working.

CenturyLink has indicted it is working on repairing what the company called a “network element” that is causing the problem.

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ScanBoston
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Re: CenturyLink Outage Affecting Wireless 911 Capability in Massachusetts

#2 Post by ScanBoston » 28 Dec 2018 07:05

Boston Police 617-343-4911

TV is giving out this number for the State Police 508-820-2121

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Re: CenturyLink Outage Affecting Wireless 911 Capability in Massachusetts

#3 Post by ecps92 » 28 Dec 2018 08:15

UPDATE: Wireless 911 Issue Caused by Nationwide CenturyLink Outage Has Been Restored
December 28, 2018
UPDATE: Technical issues with the 911 system, and the resulting wireless capability outages, have been resolved. Massachusetts callers may resume using 911 from their cell phones for public safety emergencies.

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Re: CenturyLink Outage Affecting Wireless 911 Capability in Massachusetts

#4 Post by ecps92 » 28 Dec 2018 13:39

http://www.mspnews.org/2018/12/sporadic ... achusetts/

Sporadic 911 outages continue for both landlines and cellular throughout Massachusetts
December 28, 2018
December 28, 2018 — Due to an ongoing nationwide issue affecting some household landline and wireless cellular carriers in Massachusetts, 9-1-1 calls made from either your home landline telephone or your cellular telephone may not go through.

The initial release of information regarding this issue this morning stated that the problem was confined to cellular 911 calls. However, updated information suggests that there may be a landline impact as well.

You may hear a fast busy signal, hear a recording saying “All circuits are busy” or something similar, or you may get connected to a different emergency call center than you were expecting.

While you should always try to dial 9-1-1 in an emergency, if the call will not go through because of this outage, you should make a second call to the 10-digit emergency number of your local police/fire department. These numbers are available on the Internet and available through Directory Assistance. Remember, it is important that you give your exact location to the dispatcher as it may not automatically display for the dispatcher.

If you cannot locate your city or town’s 10-digit emergency number, please contact the State 9-1-1 Department at 508-872-2508 and tell the dispatcher the exact location of the emergency, including city or town, and they can transfer you to the correct department.

For those towns listed below that receive dispatch services from the Massachusetts State Police, please use the 10-digit emergency number for your town:

For towns dispatched by New Braintree Control, the 10-digit emergency number is 508-867-1170:
• Brimfield
• Brookfield
• East Brookfield
• Hardwick
• Holland
• New Braintree
• North Brookfield
• Petersham
• Wales
• West Brookfield

For towns dispatched by Northampton Control, the 10-digit emergency number is 413-586-1508:
• Chester
• Chesterfield
• Cummington
• Goshen
• Granville
• Hatfield
• Huntington
• Montgomery
• Pelham
• Plainfield
• Russell
• Williamsburg
• Westhampton
• Worthington

For towns dispatched by Shelburne Control, the 10-digit emergency number is 413-625-8200:
• Ashfield
• Bernardston
• Buckland
• Charlemont
• Colrain
• Conway
• Deerfield
• Erving
• Gill
• Hawley
• Heath
• Leverett
• Leyden
• Monroe
• New Salem
• Northfield
• Orange
• Rowe
• Shelburne
• Shelburne Falls
• Shutesbury
• Sunderland
• Warwick
• Wendell
• Whately

The Massachusetts State Police will send out additional updates as we learn more about the status of the carrier outages nationwide that are affecting 9-1-1 service in Massachusetts.

Additionally, Text-To-911 service is available in Massachusetts. Remember, “Call If You Can, Text If You Can’t.” It is important that you send the dispatcher the EXACT location, including CITY or TOWN, of your emergency so the proper help is sent.

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Re: CenturyLink Outage Affecting Wireless 911 Capability in Massachusetts

#5 Post by W1KNE » 28 Dec 2018 14:05

And of course, some towns have had enough common sense to leave their Gamewell fire alarm systems in, so those act as a reliable backup as well.

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Re: CenturyLink Outage Affecting Wireless 911 Capability in Massachusetts

#6 Post by ecps92 » 28 Dec 2018 14:11

Was just gonna share that Post from Boston Fire
https://twitter.com/BostonFire/status/1 ... 48/photo/1
W1KNE wrote:
28 Dec 2018 14:05
And of course, some towns have had enough common sense to leave their Gamewell fire alarm systems in, so those act as a reliable backup as well.

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Re: CenturyLink Outage Affecting Wireless 911 Capability in Massachusetts

#7 Post by kenny » 28 Dec 2018 21:02

From MSP,

911 Problems Corrected in Mass.

The State 911 Department advises that the nationwide system issues that caused sporadic 911 outages throughout the day have been corrected, at least with respect to Massachusetts. Further, testing of the State 911 system confirms that our system is operational and that emergency calls to 9-1-1 are being routed to local and regional dispatch centers.

Residents are reminded to NOT call 911 or local 10-digit emergency number to test functionality. Please ONLY call if you need emergency services.

Any follow up inquiries should be directed to State 911.

This is the final update.
—30–

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Re: CenturyLink Outage Affecting Wireless 911 Capability in Massachusetts

#8 Post by ecps92 » 29 Dec 2018 10:34

Saw something similar 9am Friday, but then MEMA sent an EAS at 11:40
and many other departments were using the CodeRed app
due to continues outages

Thought Verizon was the 911 for Massachusetts, never heard of Centurylink, outside of Washington/Oregon 911 issues earlier this year

kenny wrote:
28 Dec 2018 21:02
From MSP,

911 Problems Corrected in Mass.

The State 911 Department advises that the nationwide system issues that caused sporadic 911 outages throughout the day have been corrected, at least with respect to Massachusetts. Further, testing of the State 911 system confirms that our system is operational and that emergency calls to 9-1-1 are being routed to local and regional dispatch centers.

Residents are reminded to NOT call 911 or local 10-digit emergency number to test functionality. Please ONLY call if you need emergency services.

Any follow up inquiries should be directed to State 911.

This is the final update.
—30–

JohnRugg
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Re: CenturyLink Outage Affecting Wireless 911 Capability in Massachusetts

#9 Post by JohnRugg » 31 Dec 2018 07:03

ecps92 wrote:
29 Dec 2018 10:34
Thought Verizon was the 911 for Massachusetts, never heard of Centurylink, outside of Washington/Oregon 911 issues earlier this year
The state switched to NextGen 911 a few years ago. GDIT is now the contractor. It is an all IP based solution that delivers better mapping, location information, TXT and eventually pictures and video to the PSAP. They use a variety of carriers to provide ESInet service (each PSAP has at least two links), including many MPLS services (Comcast, Verizon, Windstream, Lightower, Mass Broadband, Open Cape, etc.) and even Hughes VSAT satellite service. The carriers (wireline, wireless and IP based phone services) have to route calls and call information to the MA NG911 ESInet. CenturyLink is one of the providers for SS7 services, which is the routing network that a carrier uses to get a call to the correct ESInet. Due to the problems, some calls were not delivered or delivered to the wrong ESInet/PSAP (in some cases, they went to other states or even Canada).

John

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Re: CenturyLink Outage Affecting Wireless 911 Capability in Massachusetts

#10 Post by ecps92 » 31 Dec 2018 07:21

Ahh, Thanks John for the update
JohnRugg wrote:
31 Dec 2018 07:03

The state switched to NextGen 911 a few years ago. GDIT is now the contractor. It is an all IP based solution that delivers better mapping, location information, TXT and eventually pictures and video to the PSAP. They use a variety of carriers to provide ESInet service (each PSAP has at least two links), including many MPLS services (Comcast, Verizon, Windstream, Lightower, Mass Broadband, Open Cape, etc.) and even Hughes VSAT satellite service. The carriers (wireline, wireless and IP based phone services) have to route calls and call information to the MA NG911 ESInet. CenturyLink is one of the providers for SS7 services, which is the routing network that a carrier uses to get a call to the correct ESInet. Due to the problems, some calls were not delivered or delivered to the wrong ESInet/PSAP (in some cases, they went to other states or even Canada).

John

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